Refund policy

RETURN & REFUND 

  • Timeframe: You have 30 days after receiving your item to request a return.
  • Condition: To be eligible for a return, your item must be in the same condition as you received it – unworn, unused, with tags, and in its original packaging.
  • Authorization: Items returned without authorization will not be accepted.
  • Initiating a Return: To start a return, please email us at refunds@souqbazzar.com. Ensure to provide your order number and a description of the issue. You can also contact us for any return-related questions at info@souqbazzar.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


REFUNDS
Items returned without authorization will not be accepted.

  • Once your return is received and inspected, we'll send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be automatically processed to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund

Note:
If you are returning your purchase, you may be eligible for a refund of all.  Upon receipt of the refused delivery, a refund will be issued for the item(s) only.

NON-REFUNDABLE ITMES

  1. Personalized items with “engravings”, such as rings, necklaces, and bracelets, are non-refundable.
  2. Items without tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense.
  3. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

Exceptions / NON-Returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please reach out to us for clarification. 

Unfortunately, we cannot accept returns on sale items

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at refunds@souqbazzar.com.
Any item that is more than 7 days after delivery, will not be eligible for exchange. To be eligible for exchange, your item must be in the original packaging. And you will be responsible for the shipping fee and taxes for the exchanging. We will send out new items upon the receiving of exchanging items.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

GENERAL RETURN/EXCHANGE PROCESS
Before returning or exchanging the product, please take photos of the complete package, the original state of the product and accessories, and describe the problem you have encountered! We will check to confirm!

Step 1: Initiate your return/exchange
e-mail us at refunds@souqbazzar.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.

Step 2: Ship product back
Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 5 days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.

Step 3: Refund or exchange
When we receive your return, we will inspect the item in 3-5 Business Days and then provide a replacement for an exchange or issue a refund.

ORDER CANCELLATION
Your order will be fully refunded if it is canceled within 12 hours of purchase.
Please submit a help ticket from Contact Us, if you decide to cancel the order. We cannot accept order cancellation requests if orders have already been shipped. 

CONTACT US
For more information and supports, please contact us at info@souqbazzar.com